David Creelman

One of the roles HR can play in AI adoption is helping leaders understand human behaviour. One human behaviour you can count on is that if a tool helps people get their work done, then banning that tool is unlikely to be effective. You might tell people not to use a certain Large Language Model (LLM), but if they need it for their work then they are likely to run it on their phone if it’s blocked by the corporate systems.

Consider this idea: In the airplane cockpit, the goal is not a feeling of psychological safety; the goal is to prevent the plane from crashing. Does this distract us from the value of psychological safety, or does it give us an important insight into how to approach it? Let’s dive in.

Dress codes start simple, perhaps just “Dress professionally based on the situation”. Sadly, they tend to grow into unwieldy, impractical, and unhelpful lists of detailed rules. Understanding why this happens provides a crucial insight into the nature of management.